Thank you for shopping with STEAD. We work to process and ship orders promptly and carefully. Please review the information below regarding order processing, shipping, and delivery.

ORDER PROCESSING

Orders are typically processed and shipped within 2 business days of being placed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, product launches, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer. If we anticipate a significant delay in shipping your order, we will contact you using the email address provided with your order.

You will receive a shipping confirmation with tracking information once your order has shipped.

SHIPPING RATES & FREE SHIPPING

STEAD offers free standard shipping on U.S. orders of $125 or more, calculated after discounts and before applicable taxes.

Orders below the free-shipping threshold will be charged the applicable shipping rate displayed at checkout.

Shipping rates and available delivery methods may vary based on order weight, package size, destination, and shipping carrier.

DELIVERY TIMES

Delivery times shown at checkout or provided by the shipping carrier are estimates and begin after your order has been processed and transferred to the carrier.

Actual delivery times may vary based on destination, carrier operations, weather, holidays, or other circumstances outside STEAD's control.

Tracking information will be provided when your order ships so that you can follow the progress of your delivery.

SHIPPING ADDRESSES

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

If an order is returned to STEAD because of an incorrect or incomplete address provided at checkout, we will contact you to determine next steps. Additional shipping charges may apply if the order must be reshipped.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package is delayed, lost in transit, or delivered but you cannot locate it, please contact us so we can help review the situation and determine the appropriate next steps.

We may ask you to confirm your shipping address, check with household members or neighbors, or allow a reasonable period of time for a package marked as delivered to arrive before a replacement or other resolution is issued.

Lost-package claims may also require an investigation or claim with the applicable shipping carrier.

DAMAGED ORDERS

If your order arrives damaged, please contact us promptly and include your order number along with photographs of the damaged product and packaging when possible.

We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

Please retain the damaged product and packaging until we let you know whether they are needed for a carrier claim.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and a description of the issue.

If the error was ours, we will work to correct it at no additional cost to you.

SHIPPING DELAYS

Although we make every reasonable effort to ship orders within our stated processing time, occasional delays may occur.

If we are unable to ship your order within the timeframe stated in this policy, we will provide notice of the delay and, when required, give you the option to accept the revised shipping timeframe or cancel the affected order for a refund.

SHIPPING DESTINATIONS

STEAD currently ships to addresses within the United States.

We do not currently offer international shipping.

CONTACT US

For questions regarding shipping or an existing order, please contact:

STEAD
McCabe Living LLC
hello@thesteadco.com