We want you to feel confident ordering from STEAD. If there is a problem with your order, please contact us and we will do our best to make it right.

Please review the policy below for information regarding returns, refunds, damaged products, and order issues.

RETURNS

We accept returns of eligible products within 30 days of delivery.

To be eligible for a return, products must generally be unopened, unused, and in their original condition and packaging.

Because we sell dietary supplements, essential-oil products, and other personal wellness products, products that have been opened or used are generally not eligible for return due to health, safety, and product-integrity considerations.

To request a return, please contact us at hello@thesteadco.com with your order number and the item(s) you would like to return. Please do not send a return without first contacting us.

We reserve the right to decline returns that do not meet the requirements of this policy.

RETURN SHIPPING

For eligible returns that are not the result of an error by STEAD, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the return is the result of an error by STEAD or otherwise required by applicable law.

We recommend using a trackable shipping method for returns. STEAD is not responsible for returned packages that are lost or damaged before they are received by us.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Any original shipping charges or return shipping costs that are not eligible for reimbursement under this policy will be deducted or excluded from the refund, as applicable.

DAMAGED OR DEFECTIVE PRODUCTS

If a product arrives damaged, defective, leaking, broken, or otherwise unusable, please contact us promptly at hello@thesteadco.com

Please include your order number, a description of the problem, and photographs of the product and shipping packaging when possible.

We will review the issue and, when appropriate, provide a replacement, refund, or other resolution at no additional cost to you.

Please retain the product and packaging until we let you know whether they are needed for a shipping or product claim.

INCORRECT OR MISSING ITEMS

Please inspect your order after delivery.

If you receive the wrong product or an item is missing from your order, contact us promptly at hello@thesteadco.com with your order number and a description of the issue.

If we made an error fulfilling your order, we will correct it at no additional cost to you.

OPENED OR USED PRODUCTS

Dietary supplements, essential-oil products, and other personal wellness products that have been opened or used are generally not eligible for return.

However, if you believe there is a quality issue, defect, or other problem with a product you received, please contact us. We want to know about legitimate product concerns and will review those situations individually.

A customer's personal preference, including taste, scent, texture, or individual response to a product, does not necessarily constitute a product defect.

STEAD does not guarantee individual results from dietary supplements or wellness products.

FINAL SALE ITEMS

Products specifically identified as final sale at the time of purchase are not eligible for return or refund except when damaged, defective, incorrectly fulfilled, or otherwise required by applicable law.

PROMOTIONAL AND DISCOUNTED PURCHASES

Unless specifically designated as final sale, products purchased using a promotional offer or discount code remain eligible for return if they otherwise meet the requirements of this policy.

Refunds for discounted products will be based on the actual amount paid for the returned product.

If returning part of an order causes the remaining purchase to no longer satisfy the requirements of a promotion, discount, or other offer, the refund amount may be adjusted accordingly where permitted by applicable law.

GIFTS

If a product was purchased as a gift, any approved refund will generally be issued to the original payment method used for the purchase.

Please contact us if you received a STEAD product as a gift and there is a problem with it so that we can determine an appropriate resolution.

ABUSE OF RETURN POLICY

We reserve the right to limit or refuse returns or refunds when we reasonably believe there has been fraud, abuse of this policy, excessive or improper return activity, or another violation of our Terms & Conditions.

Nothing in this policy limits any rights or remedies available to you under applicable law.

CONTACT US

To request a return or for questions about an order, please contact:

STEAD
McCabe Living LLC
hello@thesteadco.com